POWWOW Natives has been standing strong behind its quality over 16 years and this is the very reason that customers catch the pride wearing it. Before shipping a product is always well monitored and cross-checked as your satisfaction is important for us. Having worldwide customers the need for perfection in results is a key factor. But in the case of Return and Exchange, certain aspects need to be taken care of.
Requisites for Returnable Articles The item must be returned in the original packing. The condition of the item should be as good as new with the attached tags. There is a 15 days money back or exchange period.
Requisites for Non-Returnable Articles Custom made items and special orders are not returnable or exchangeable. These items are specially made for you and can’t be returned however alterations can be made to them after paying very nominal charges usually varying between USD 15.00 to USD 40.00, depending on the alteration required.
We process all orders strictly to the buyer’s selected sizes and colors. We’ll not be able to provide a refund or exchange in this particular case. Size charts are available with detailed information for measuring your size on our website. If you’ve any question regarding size, please send us an email at sizes@mypowwowstore.com
Worn or altered items can’t be returned. Jackets should be inspected upon receipt. Please contact us at returns@mypowwowstore.com prior to returning/exchanging an item.
No refund/ return will be issued to the customer ordering more than one product at a single time. This is to ideally restrict the practice of the generation of a resale value and return the product in case there is no sale. This is also to discourage the practice of ordering different products for trial and selecting only one.
How to Return? Firstly in order to get an approval for return/exchange, simply send us an email at returns@mypowwowstore.com
Mention your name, order number and email address which you used for placing the order. Our sales representative will get back to you within 48 working hours to serve you in the best possible way.
Once you get the approval for return/exchange, we’ll provide you our warehouse address in South Asia.
